At HerbalsZen, we prioritize the quality of our herbal tea products and your satisfaction. Given the consumable nature of our products, we adhere to strict food safety guidelines. Please review our return and refund policy below.

1. Order Cancellation
● You may cancel your order within 3 days of placing it. To proceed with a cancellation, please contact us via email.
● If the order has already been processed or shipped, cancellation may not be possible, but we encourage you to reach out for further assistance.

2. Return Conditions
● We do not accept returns without reason due to food safety and product integrity concerns.
● If you receive a damaged or defective product, please contact us within 2 days of receipt with photos and your order number for us to assess the situation.

3. Refund Procedure
● In cases of confirmed damage, we will arrange for a return. Please send the product back and provide us with the tracking information via email.
● Once the returned item is received and inspected, we will notify you promptly.
● Refunds will be processed within 5 business days and credited to your original method of payment.

4. Special Conditions
● Undelivered packages due to incorrect addresses will only qualify for partial refunds.
● For specific requirements in some countries, such as personal pickup or import duty payments, failure to comply will result in only a partial refund of the order value.


For any inquiries regarding returns, refunds, or products, please contact our customer service team at:
Email: [email protected]
Thank you for choosing HerbalsZen! Our team is here to help should you have any questions or concerns.