At HerbalsZen, we take pride in the quality of our herbal tea products and are committed to ensuring your satisfaction. Due to the nature of our products as consumables, we follow strict food safety guidelines. Please review our return and refund policy below.

1. No Returns on Signed Orders (Food Safety Policy)
For safety and hygiene reasons, we do not accept returns on any products once they have been opened or signed for by the customer. This policy is in place to maintain the highest standards of food safety and product integrity.
We recommend carefully reviewing your order before making a purchase. Should you have any questions about our products, please feel free to contact us before placing your order.

2. Damaged or Incorrect Items
If you receive a product that is damaged or not what you ordered, we sincerely apologize. In such cases, we will happily offer you a replacement or a full refund under the following conditions:
Notification within 48 Hours: Please contact our customer service team at [email address] within 48 hours of receiving your order and provide photos of the damaged or incorrect items.
Replacement or Refund: We will evaluate your claim and arrange for either a replacement product or a full refund, depending on your preference.
Note: HerbalsZen will cover any shipping costs related to returning the damaged or incorrect item.

3. Lost Shipments
If your shipment is lost in transit, please notify us immediately. We will verify the shipping status and arrange for a replacement shipment or a refund as appropriate.

4. Quality Issues
If you believe there is a quality issue with your product, please contact our customer service team at [email address] with a description and photos of the issue. We take all quality concerns seriously and will review your claim. If verified, we will offer you a replacement or a refund.

5. Refund Processing
Once your refund is approved, it will be processed, and a credit will be applied to your original method of payment. Please note that refunds may take several business days to appear on your statement, depending on your bank or credit card provider.

Contact Information
For any return, refund, or product concerns, please contact our customer service team at:
Email: [email protected]

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