Warehouse Location
Our primary warehouse is located in China, and we currently offer shipping exclusively to the United States. As we grow, we look forward to expanding our shipping destinations globally.
Shipping Method
& Timeframe
Standard Shipping: All orders are shipped via standard shipping directly from China, with an estimated delivery time of 1 to 3 weeks. Please note that processing may be delayed during weekends and holidays.
Shipping Costs
& Free Shipping Offer
● A flat rate of $10 is charged for each order.
● Enjoy free shipping on orders over $100.
Order Tracking
Once your order is shipped, you will receive a tracking number via email within two business days. This allows you to monitor your package’s progress in real-time.
Potential Delays
While we strive to meet expected delivery windows, unforeseen circumstances such as customs delays and adverse weather conditions may affect these timelines. We appreciate your understanding and patience.
Lost or Damaged Packages
In the rare event of a lost or damaged package, please contact us at [email protected] within 48 hours of receiving your package so we can promptly resolve the issue.
Future Plans
We are actively exploring options to establish additional warehouses in the United States to further enhance our shipping efficiency and service. In our commitment to serving a broader customer base, we also plan to open shipping to more countries worldwide.
If you are located outside the United States and are interested in our products, please feel free to contact us at info@herbalszen. Your feedback will help us prioritize future expansion efforts.