Shipping Locations
We currently ship our products to customers across the United States. Unfortunately, at this time, we do not offer international shipping outside of the U.S.
Shipping Methods
To ensure the freshness and quality of our herbal teas, we ship directly from our trusted suppliers in China. This approach allows us to maintain the highest product standards and deliver the freshest ingredients.
Shipping Carrier: We partner with reputable international shipping carriers to deliver your orders securely.
Shipping Times
Since we ship directly from China, please note that shipping times may be longer than domestic orders. Below are the typical shipping timeframes:
Standard Shipping: 10-20 business days, depending on your location in the U.S.
We strive to process and dispatch all orders within 2-3 business days from the time your order is placed. Please note that weekends and holidays may impact processing times.
Shipping Costs
Shipping costs are automatically calculated based on the total weight of your order and will be displayed during checkout. We offer free shipping on all orders over $100. Please check our website for any additional promotions or updates regarding shipping.
Tracking Information
Once your order has been shipped, you will receive a confirmation email with tracking details. You can use this tracking information to monitor the status and estimated delivery of your package.
Delays and Issues
While we strive to deliver your orders as quickly as possible, there may be occasional delays due to customs processing, weather conditions, or other unforeseen factors. We appreciate your patience and understanding in these cases.
If you experience any issues with your delivery or need assistance with tracking your order, please contact our customer service team at [email address]. We are here to help resolve any concerns.
Future Shipping Improvements
As our brand continues to grow, we plan to establish a dedicated warehouse in the U.S. to reduce shipping times and improve delivery efficiency for our valued customers.
Lost or Damaged Packages
If your order is lost or arrives damaged, please contact us within 48 hours of receiving the package. We will work with our shipping carrier to resolve the issue and, if necessary, arrange for a replacement or refund.
Contact Information
For any shipping-related inquiries, please reach out to our customer service team:
Email: [email protected]